Our most frequently asked questions.
If you have a question you may be able to find the answer here but if you can’t, feel free to email us.
The size of stamp you require really depends on 2 things:
1. The size of the surface you will be stamping. Ex. Stamping a 9×6″ envelope? Maybe a 2×2″ would be nice.
2. The natural shape of your logo. Ex. Is your logo a rectangular shape? If so, you can’t select a square shape stamp.
I suggest printing your logo at the size you are considering, cut it out and try it where you want it. If you aren’t sure about the size of your logo, you can try the tool in this video. (https://imageresizer.com/)
All orders take 2-4 days to process before shipping. Shipping depends on location however we usually use Canada Post Expedited for Canadian orders. Orders in GTA usually take 1-2 days to ship.
Stamps & Embossers: Once custom orders (stamps, embossers, anything with a custom design) have began production we do not offer a refund. You can email us to see if we have started your order and if we have not, we can offer a refund but we usually start orders same day or next day. If you have received your item and there is an issue with it, please contact us. (See below for defective items)
Ink Pads: These can be refunded within 14 days from delivery or pick up. Buyer is responsible for shipping costs to return item and will not be reimbursed for any shipping charges. Ink pads must be in new condition.
Defective Products: If your item is defective for any reason please send us proof (video or photo) of the item and how it is defective. If the proof shows clearly without a doubt that there is a manufacturing defect with your product we will refund you.
If you are having any issues with your stamp or embosser please contact us and we will try our best to resolve the issue.
Yes, you can choose this on checkout. Once the order has been placed, you will receive and email with the address and pick up times. We are near Queensway and Royal York. We have 2 time frames: Mon-Fri, 9:30 – 10:30 am OR 4-6 PM. If this doesn’t suit you, please select shipping.
You can send your files via email to firstname.lastname@example.org
You can also upload your file on the product page.
If you do not have the digital file available for what should be on the stamp but have the text you’d like on the stamp, we can create the file for you and send for approval for $5 per stamp.
A high resolution (300 dpi) file in BLACK & WHITE. Whatever you want to be stamped should be in black and whatever will not be inked should be in white. A high resolution PDF is preferred but png, jpg, eps, svg are accepted as well. You can read more about file requirements here.
We can make your stamp or product any dimensions you want. If you want a specific width or length (ex. 1.25″). Please purchase a closest size by rounding up 0.5″. In the orders notes on checkout, please add the exact dimensions (you will see this field after shipping and billing information).
We may be able to work with your file. Depending on how many adjustments need to be made, there may be an additional design fee of $25.
This isn’t necessary when you are sending a black and white file as this is the image used to create the stamp so there isn’t an additional proof to show you unless you have asked us to make adjustments to the design or create the design for you.
Yes! When an image has grey, this will show on the stamp as a half tone pattern. Light grey doesn’t work well as there will be very few dots in the halftone pattern. I suggest a medium or dark grey.
We are located in Etobicoke near Queensway & Royal York. If you are selecting local pick up on check out, you will receive and email with the exact address.